I really prefer dealing with automated systems when calling in to big faceless services. I know, I know, I'm probably the only person who has ever said that, but hear me out. They're open every day, 24 hours a day. They can handle almost everything you need to deal with. They free up humans to deal with uncommon situations, and hey, let's face it, the humans mostly aren't very reliable in their answers anyway.
So tonight I had to call in to the evil jury service robot to see if it required my presence this week. The robot politely told me that I was a problem and then hung up on me.
Soooooo, maybe it would have been better if I could have called a human.